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Cancellation and Refund Policy 

Effective Date: Jan. 1, 2025
Last Updated: Jan 1, 2025
 

Ocean Therapy Charters – Policy Information

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Guest Cancellations:

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Reservations that are canceled by sending an email to info@oceantherapycharters.com with at least 48-hours notice will receive a full refund.

  Phone call cancellations will not be accepted.

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  •       Reservations canceled with less than 48-hour notice will be charged the full amount of the excursion as booked.

  •       All no-shows will be charged the full amount of the excursion as booked.

  •       Missed boat departures are considered no-shows and are non-refundable.

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For inquiries about cancellations, rescheduling, or any other concerns, please feel free to contact us:

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​Charter Alterations or Cancellations:

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Ocean Therapy Charters reserves the right to alter charter details or cancel charters due to adverse weather, minimum passenger requirements, or other operational factors. We are not responsible for travel expenses or other costs associated with charter alterations or cancellations.

Guests must ensure we have accurate contact information to receive updates regarding changes to their charter.

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If a guest is only able to complete one of two planned dives due to weather-related changes initiated by us, a partial refund will be issued for the second dive. See pricing below.

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Prices are subject to change without notice.
• First dive: $105.00
• Second dive: $50.00
• Refunds for partial dives will be calculated accordingly.

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A $50 rebooking fee applies if a customer requests to reschedule a charter.

This fee is waived if rescheduling is required due to weather or operational needs on our part.

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Student Performance & Rescheduling:

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If a student does not meet PADI course standards, the following makeup fees will apply:

  •  $250 – Confined water session (added to the next availability)

  •  $255 – Open water session (added to the next boat and Instructors availability)

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Reservations canceled with at least 48-hours notice can be refunded or rescheduled, excluding eLearning fees.

Once an eLearning code is registered, it is non-refundable.

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Cancellations with less than 48-hours notice may be rescheduled for a $50 administrative fee.
Alternatively, a private session to complete required skills can be arranged for $250.

Please contact us to schedule a private makeup or skills session if needed.

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Certification Requirements:

Ocean Therapy Charters requires divers to dive within their current level of certification. Both digital and physical certification cards are accepted.

If a guest cannot provide proof of certification, we will offer a dive that aligns with the verified level. If the guest declines the alternative, no refund will be issued.

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Please make sure your certification meets the requirements of your booked dive to avoid disappointment.

For certification concerns, contact us at (808) 336-2194, and our team will assist you in selecting the right dive.

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Marine Life Disclaimer:

Marine life sightings depend on ocean conditions, seasonal factors, and natural behaviors, and while our crew will do their best to find unique marine life, sightings are not guaranteed.

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Ocean Therapy Charters practices a strict “leave no trace” approach. Touching marine life is not allowed under any circumstances. Guests who attempt to touch or disturb ocean creatures will be removed from the water immediately and will forfeit the remainder of their dives without refund.

        

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